Your safety is our top priority at Caddy
We take great strides in ensuring that our business practices are honest, transparent, and ethical. Read more on how we are taking the best steps forward to treat our customers right.
What's required from our movers?
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Legal citizen with state license
We understand that our industry has a growing problem with hiring non-registered citizens. We ensure that all movers are legal US American citizens with a valid, non-expired state license to work with us.
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Annual background check
We ensure all of our movers pass our internal background checking process every year. This is standard across all Caddy locations. For more information on what is reviewed in the check, navigate to our Terms.
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Experience and training
A lot of our movers come with years of experience, either at a local company or running their own service. We make sure our movers know their way around a move before their first job.
What's required from our company?
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Transparent pricing
Pricing is fully disclosed by your move concierge before you sign your estimate. You will lock in an hourly rate that will not change after you confirm. No hidden fees, ever!
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Complimentary insurance
Every move with Caddy is protected by our no-hassle damage protection policy and backed by a multi-million dollar insurance policy.
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Unmatched support
We have live agents online to help 7 days per week. We believe in being a human-first support company, because who likes chatting with bots anyways?
What's required from our customers?
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Have a truck ready to go
We are a muscle moving company, meaning we do not provide trucks and we cannot operate your moving truck. For this reason, we need you to have a rental truck ready to go, if applicable.
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Have packing materials
If you need help with packing and preparation, your movers will be ready to help. However, we do not provide boxes or packing materials, as we will need you to have those items ready to go on the day of your move.
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Be ready for a great move
When your Caddies arrive on moving day, they will fully direct your move from start to finish. Get ready to sit back, relax, and have a "Hole-in-One" move with Caddy!
Trusted, vetted, and experienced.
Caddy is highly rated across many review platforms. We take ample time to perform thorough background checks on all movers and ensure everyone meets the Caddy standard before heading to their first move.
No-Hassle Damage Protection Policy
We are proud to have a no-hassle damage protection policy at Caddy Moving. Should you encounter damages on the day of your move, you'll be able to easily submit a claim online and get reimbursed quickly.
We are not a believer in extending out claims that drag on. Caddy is committed to customer satisfaction, and if we mess up, we'll make it right.
The moving industry has a poor reputation for hiring sub-par personnel, adding non-disclosed fees, and taking advantage of customers.
At Caddy, we aim to flip that status quo on its head.
How we compare to the other guys
| Company | Caddy | TaskRabbit | Thumbtack | Angie |
|---|---|---|---|---|
| Background Checks | ||||
| Customer Support | ||||
| Experienced Movers | ||||
| Average Rating | 4.8/5 | 3.9/5 | 2.2/5 | 3.4/5 |
We're all about transparency here. From how we do business, to how we get big biceps.
Is Caddy a for-profit company?
Yes, Caddy is for-profit. We believe in charging customers a fair market rate for our services so we can bring supportive wages to our movers and employees, and invest profits into growth.
Are your movers insured?
Yes, every move with Caddy is backed by our multi-million dollar insurance policy.
How do I know your movers are professionals?
We take pride in our background checking and vetting process to ensure our movers are up to par. And our reviews speak for themself!
Is there a strength requirement?
Yes, all movers at Caddy are required to be able to lift at least 150 pounds. We used to measure this with maximum golf bags carried, but now a simple strength test will suffice.
Company Stats
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4.8/5 Average rating
We understand what it takes to deliver great service: keep your promises, show up on time, and deliver on expectations. This reflects in our 4.8/5 average rating.
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8,000+ moves completed
Since starting, we've already completed over 8,000 moves across America. We move about 30 families per day on average!
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<1% Damage claim rate
The movers at Caddy will take great care of your belongings, so much so, we have a claim rate under 1%. This is far below the industry standard of 3.5%.
What our customers say
Reach out to us
Our move concierge team is here to help answer any questions you may have.